Rotech Healthcare
15320 E Marietta Ave STE 4, Spokane Valley, WA 99216, USAAbout Rotech Healthcare
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15320 E Marietta Ave STE 4, Spokane Valley, WA 99216, USAAds Title
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I had a ? About some billing and they stated it was monthly rental and was to I miss understood and I replied can't miss understand if I'm not informed then the lady got rood and said I'm not going to argue with you if I don't want the machine to bring it back there open until 5 or 6 can't recall the time, also called about a week after I received machine with a ? Same thing then very rood and poor customer
If I could rate this place zero stars, I would. Service is terrible, they lie and they hide subscriptions in their paperwork. Machines don't work well, the equipment is expensive and good luck getting to talk to anyone in billing that can actually speak English. They will tell you that you're eligible for free masks/products, then they will bill you for those products and not send an invoice or payment letter until after the 30 days. That way you can't return it. $347.10 dollars for a face mask? Really? Amazon has the same ones for $23.91. If you're going to get a CPAP, do yourself a favor and just buy it outright so you don't have to deal with this company. It'll make your life a lot easier. Sincerely, a very unhappy customer, and I will never return for anything here.
Their service is truly dreadful. If u go to the store the service sucks. They act like you’re interrupting their day. If you call on the phone be prepared to sit on hold for 2 hours and nothing gets resolved. Massive bills come in the mail and no one can tell me why. Hell, I can’t even find anyone to talk to. If I could give 0 stars I would
The staff here are amazing and so very helpful. They helped ne set up my equipment and get me fitted for my mask. Due to my sleep disorder I hadn't slept right in over a year. Within a couple weeks I felt the difference. I had issues with a mask and they quickly replaced it. I would recommend this company.
Sketchy patient education. Testy customer service. On the positive side, they do pick up the phone, considerable customer patience advised.