We had Jeremy and Kyler come out and they did a phenomenal job with installing our mini split! He was super easy to make the best plan on where to put the outside unit and wire it! They were both super professional and not a bother! I work from home and they were respectful of that!! Keep up the amazing job and thank you for your hard work!! I hope Cougar sees this and appreciates all the hard work the technicians do! Kyler just wanted to say good luck on your training down the south ID!!! Fantastic job!
Kim Copelin
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July 02, 2024
Tech was a really nice guy and they showed up pretty quick after I called for my a/c repair. Only took about 1.5 hrs to repair and is working fine. My gripes are that I feel I was price gouged and the tech left my house with the job incomplete. I was charged over $800 for the repair, which included a part that is on Amazon for $11. I asked for an itemized receipt to help me understand the high cost and the tech and person in the phone said they charge a flat rate for types of jobs. Additionally, the tech left the job and I noticed after he left that the cover to the area he was working on was left off. 3 days later he came back to put back on. The tech was about to leave when I went over to the a/c unit to look at it and noticed 3 screws sitting on the concrete pad that he didn’t put back in. I had to go grab him in the street and ask him to finish putting the cover back on correctly, which he did.
Moral of the story is, before you agree to have these companies do work for you, ask a lot of questions of how they are going to charge you and stay with them while they do the work to make sure they do it correctly.
Efrosina Lunderman
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December 18, 2024
Chase came out to check our furnace and did an amazing job! He cleaned it and was very informative about it. We were using the wrong size filter and he let us know. We were thoroughly impressed and grateful he came out.
Christi Elliott
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December 13, 2024
IF this company remedies their shenanigans i will adjust the stars. My father-in-law converted from oil to electric. With the super high energy efficiency we were told our electric bill would only increase by about 50$ a month. Two months with this new "efficient" furnace, 5-7 technician visits, and two electric bills that are outrageous, it would have been cheaper to fill the oil tank twice this winter. Our electric bill has gone from 60-75$ a month to 298.85$ in one month. No christmas decorations, no lights, we literally sit in the dark because of the electric bill now. Their solution is to send out more technicians and wait 48 business hours for a call back from management who can assist with the issue. Their salesperson lied to get a 30,000$ conversion sale, and we are stuck with a system that eats over 3700 kph a month. I do not recommend this company even a little. IF they remedy the situation I will adjust my rating and review. If it isn't remedied by 12/19/24, the Better Business Bureau and Federal Trade Commission will be informed of the shady practices. My father-in-law is a disabled Vietnam veteran who does NOT deserve this maltreatment. Do better, be better Cougar.
Evan Hoch
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April 24, 2024
Edit to respond to their comment,
The $200 was to cover damages to my siding. I would not be able to get that fixed with $200. As you can't find that siding any more. Just getting someone out here to do the work would cost more than $200 not counting material. I had to have another technician come out to fix the mini split head inside but he did not address the issues outside so I will be attaching a picture of what he fixed that was left.
DONT USE THIS COMPANY WORST SERVICE.
The quality of service has not been good they left a mess around my house and in my house. They used my personal ladder cause the crew that came out did not have a ladder I do not recommend them. They were suppose to come out today almost a year later and I never got a call from them and they have missed their time window and wasted my time. I attached pictures so people can see the quality you get with this company. This is what 22k will get you.
Better company to go with is bills heating better price and better service as I had another family member use bills heating and spent less and they came out after install and checked their quality and made sure they were happy with their service.
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We had Jeremy and Kyler come out and they did a phenomenal job with installing our mini split! He was super easy to make the best plan on where to put the outside unit and wire it! They were both super professional and not a bother! I work from home and they were respectful of that!! Keep up the amazing job and thank you for your hard work!! I hope Cougar sees this and appreciates all the hard work the technicians do! Kyler just wanted to say good luck on your training down the south ID!!! Fantastic job!
Tech was a really nice guy and they showed up pretty quick after I called for my a/c repair. Only took about 1.5 hrs to repair and is working fine. My gripes are that I feel I was price gouged and the tech left my house with the job incomplete. I was charged over $800 for the repair, which included a part that is on Amazon for $11. I asked for an itemized receipt to help me understand the high cost and the tech and person in the phone said they charge a flat rate for types of jobs. Additionally, the tech left the job and I noticed after he left that the cover to the area he was working on was left off. 3 days later he came back to put back on. The tech was about to leave when I went over to the a/c unit to look at it and noticed 3 screws sitting on the concrete pad that he didn’t put back in. I had to go grab him in the street and ask him to finish putting the cover back on correctly, which he did. Moral of the story is, before you agree to have these companies do work for you, ask a lot of questions of how they are going to charge you and stay with them while they do the work to make sure they do it correctly.
Chase came out to check our furnace and did an amazing job! He cleaned it and was very informative about it. We were using the wrong size filter and he let us know. We were thoroughly impressed and grateful he came out.
IF this company remedies their shenanigans i will adjust the stars. My father-in-law converted from oil to electric. With the super high energy efficiency we were told our electric bill would only increase by about 50$ a month. Two months with this new "efficient" furnace, 5-7 technician visits, and two electric bills that are outrageous, it would have been cheaper to fill the oil tank twice this winter. Our electric bill has gone from 60-75$ a month to 298.85$ in one month. No christmas decorations, no lights, we literally sit in the dark because of the electric bill now. Their solution is to send out more technicians and wait 48 business hours for a call back from management who can assist with the issue. Their salesperson lied to get a 30,000$ conversion sale, and we are stuck with a system that eats over 3700 kph a month. I do not recommend this company even a little. IF they remedy the situation I will adjust my rating and review. If it isn't remedied by 12/19/24, the Better Business Bureau and Federal Trade Commission will be informed of the shady practices. My father-in-law is a disabled Vietnam veteran who does NOT deserve this maltreatment. Do better, be better Cougar.
Edit to respond to their comment, The $200 was to cover damages to my siding. I would not be able to get that fixed with $200. As you can't find that siding any more. Just getting someone out here to do the work would cost more than $200 not counting material. I had to have another technician come out to fix the mini split head inside but he did not address the issues outside so I will be attaching a picture of what he fixed that was left. DONT USE THIS COMPANY WORST SERVICE. The quality of service has not been good they left a mess around my house and in my house. They used my personal ladder cause the crew that came out did not have a ladder I do not recommend them. They were suppose to come out today almost a year later and I never got a call from them and they have missed their time window and wasted my time. I attached pictures so people can see the quality you get with this company. This is what 22k will get you. Better company to go with is bills heating better price and better service as I had another family member use bills heating and spent less and they came out after install and checked their quality and made sure they were happy with their service.