Update: 2/28/24. Besides taking almost 2 months of back and forth, the company is going to replace the window. I am grateful for that. Thank you!
Horrible company that passes you off to several people and no one communicates. Our window frame is cracked and they do nothing about it. Filed 2 claims, had a glass company come out and try to call Cascade for us because even THEY say it's Cascades issue. Nothing. We are the original owners only living in this house for less than 2 years and this is the second window that's broken. They refused to fix the first one too! Do not use them!! Ya know Cascade, not everyone is trying to rip you off. Some of us just want quality products and for businesses to own up to poor quality issues.
RaeAnn Scott
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September 12, 2024
Filed a claim for the windows that cracked and lost the gas inside so there cloudy as well. It took them over a year to get our windows, but they won’t install them. They said we have to come pick them up and install our own 6 windows. Several windows are huge and heavy. Their warranty was to replace and install them now they’re saying that they’re not going to install them. We have to pick them up it’s absolutely ridiculous ,don’t buy anything from Cornerstone building. There warranties are a complete scam.
Melody Sawyer
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July 20, 2024
This place has a "life time warrantee" but its not transferable after 5 years. We hired a contractor to look at the windows because there was severe mold growing in between the panels. He told us the windows were not installed properly and would need to reinstall them. The house was build in 2012 and Cascade won't honor the claim because we bought the house this year. As new homeowners, I recommend you think twice before hiring a company that wont fix a mistake they made to begin with and reject claims even though they have a lifetime warrantee.
Nathan Williams
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April 05, 2022
This company has been absolutely horrible. I have been in contact with them about having fixed windows and 5 sliding windows that are letting in unacceptable levels of dirt and dust. A fixed window should have *no* dirt or dust come into it. It's been nearly two years since we have moved in to our house and there have been delays, "repairs, and no solutions.
Including this, we have a sliding glass door replacement through them because when they came to repair our door, they scratched it. It has been 4 sliding glass doors now and they all come in scratched.
I honestly do not know what my next solution is besides looking into some type of lawyer.
I have provided a few examples of the quality you can expect.
Do not go with this company, your house will regret it.
Garrett Prince, Realtor DRE#01385596
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August 22, 2023
By far the worst window company I have ever dealt with. They delivered my 4 panel sliding glass doors with a known defect that prevents them from closing completely or locking. They shipped a faulty replacement out 8 months after acknowledging their error. Nearly a year later and we still cannot seal the doors shut nor lock them.
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10507 E Montgomery Dr, Spokane Valley, WA 99206, USA
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Update: 2/28/24. Besides taking almost 2 months of back and forth, the company is going to replace the window. I am grateful for that. Thank you! Horrible company that passes you off to several people and no one communicates. Our window frame is cracked and they do nothing about it. Filed 2 claims, had a glass company come out and try to call Cascade for us because even THEY say it's Cascades issue. Nothing. We are the original owners only living in this house for less than 2 years and this is the second window that's broken. They refused to fix the first one too! Do not use them!! Ya know Cascade, not everyone is trying to rip you off. Some of us just want quality products and for businesses to own up to poor quality issues.
Filed a claim for the windows that cracked and lost the gas inside so there cloudy as well. It took them over a year to get our windows, but they won’t install them. They said we have to come pick them up and install our own 6 windows. Several windows are huge and heavy. Their warranty was to replace and install them now they’re saying that they’re not going to install them. We have to pick them up it’s absolutely ridiculous ,don’t buy anything from Cornerstone building. There warranties are a complete scam.
This place has a "life time warrantee" but its not transferable after 5 years. We hired a contractor to look at the windows because there was severe mold growing in between the panels. He told us the windows were not installed properly and would need to reinstall them. The house was build in 2012 and Cascade won't honor the claim because we bought the house this year. As new homeowners, I recommend you think twice before hiring a company that wont fix a mistake they made to begin with and reject claims even though they have a lifetime warrantee.
This company has been absolutely horrible. I have been in contact with them about having fixed windows and 5 sliding windows that are letting in unacceptable levels of dirt and dust. A fixed window should have *no* dirt or dust come into it. It's been nearly two years since we have moved in to our house and there have been delays, "repairs, and no solutions. Including this, we have a sliding glass door replacement through them because when they came to repair our door, they scratched it. It has been 4 sliding glass doors now and they all come in scratched. I honestly do not know what my next solution is besides looking into some type of lawyer. I have provided a few examples of the quality you can expect. Do not go with this company, your house will regret it.
By far the worst window company I have ever dealt with. They delivered my 4 panel sliding glass doors with a known defect that prevents them from closing completely or locking. They shipped a faulty replacement out 8 months after acknowledging their error. Nearly a year later and we still cannot seal the doors shut nor lock them.