Pacific Lawn came last week to do our annual spring clean up. Andrew and David did an excellent job clearing all of our leaves, debris and pruning some plants. They left the front and back yard in excellent shape. We will definitely use them again.
Stephen
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April 12, 2025
I currently work here and it's a great environment, everyone is nice and easy to work with. Josh is a great boss he's polite and a sociable person making him easy to talk to. This is a great experience I hope to continue to learn and grow as time goes.
Robert Cosby
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April 10, 2025
Reliable, nonintrusive company that shows up when they say they will. Friendly, helpful customer support team. The products they put on our lawn yield better results than do it yourself bags of fertilizer and weed control. Fairly priced services.
Lauryn Wheeler
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April 02, 2025
**Update/response**
To Josh(owner) thank you for your response to my review. I definitely respect the fact you go through and respond to all reviews of your company.
Yes, I acknowledge and am very appreciative of the refund you have provided. I also accept the roll I played in this whole situation, by not being diligent in opening every email.
I do want to point out that I never received text communications, I did receive an email asking if I wanted to opt into texts, which I never did.
My struggle is the communication about the annual part of your services when scheduling, maybe you do train your employees to make customers aware. But I don't remember once anyone saying "by the way this is annual service, are you okay with that?" "Do you want annual service or one time service?" And none of the emails I received after scheduling my service said I'd been registered for an annual service. Maybe it's due to the fact it was my first time being in house and managing the maintenance of a home that I didn't understand that setting up a customer account is the same thing as annual service.
Just seems like a lack of communication/clarity on the front end of it all. I know in your response you stated I'd been made aware, if you can show me where exactly I missed it, I'd be more than happy to delete this review.
Either way, thank you for your time and the learning experience!
Lauryn
*Warning - Annual Billing/services without transparency upfront*
I had weed services around this time last year, all my dealings with them for scheduling/billing was over the phone. Overall everyone was polite and easy to work with even when the weed treatment took 2-3x of applications to be effective. No complaints at this point.
Over the past year I have received MANY spammy type emails from them in regards to other services they offer or general information. Since I haven't lived in the house I received the weed treatment at for the last 7mths I was just ignoring the emails. Until I got one that stated I had an invoice!!! They charged me for an annual weed service. In a couple of the emails they did give me a chance to cancel. So my error was not investigating the emails and cancelling.
I called them asking for a refund, which they are doing, but the funny thing is they can't just direct deposit a refund, I have to be mailed a check. So my refund is pending at this point. The staff member that I spoke with about the refund seemed indifferent and didn't seem to care about my negative experience either or lack of transparency on their part.
So just a heads up to any new customers, they won't tell/ask you if you want annual service when you first request a service, they won't email you documents of terms of service. If the do have them they might be on the customer portal which I didn't have access to from the start and could never get the login to work. So be very clear on what you want and what you receive.
Shawn Kennedy
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April 09, 2025
Tristen and Steven were awesome to work with today. Very professional and courteous. My yard looks amazing after the power raking! Thank you so much!!
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16009 E Trent Ave, Spokane Valley, WA 99216, USA
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Pacific Lawn came last week to do our annual spring clean up. Andrew and David did an excellent job clearing all of our leaves, debris and pruning some plants. They left the front and back yard in excellent shape. We will definitely use them again.
I currently work here and it's a great environment, everyone is nice and easy to work with. Josh is a great boss he's polite and a sociable person making him easy to talk to. This is a great experience I hope to continue to learn and grow as time goes.
Reliable, nonintrusive company that shows up when they say they will. Friendly, helpful customer support team. The products they put on our lawn yield better results than do it yourself bags of fertilizer and weed control. Fairly priced services.
**Update/response** To Josh(owner) thank you for your response to my review. I definitely respect the fact you go through and respond to all reviews of your company. Yes, I acknowledge and am very appreciative of the refund you have provided. I also accept the roll I played in this whole situation, by not being diligent in opening every email. I do want to point out that I never received text communications, I did receive an email asking if I wanted to opt into texts, which I never did. My struggle is the communication about the annual part of your services when scheduling, maybe you do train your employees to make customers aware. But I don't remember once anyone saying "by the way this is annual service, are you okay with that?" "Do you want annual service or one time service?" And none of the emails I received after scheduling my service said I'd been registered for an annual service. Maybe it's due to the fact it was my first time being in house and managing the maintenance of a home that I didn't understand that setting up a customer account is the same thing as annual service. Just seems like a lack of communication/clarity on the front end of it all. I know in your response you stated I'd been made aware, if you can show me where exactly I missed it, I'd be more than happy to delete this review. Either way, thank you for your time and the learning experience! Lauryn *Warning - Annual Billing/services without transparency upfront* I had weed services around this time last year, all my dealings with them for scheduling/billing was over the phone. Overall everyone was polite and easy to work with even when the weed treatment took 2-3x of applications to be effective. No complaints at this point. Over the past year I have received MANY spammy type emails from them in regards to other services they offer or general information. Since I haven't lived in the house I received the weed treatment at for the last 7mths I was just ignoring the emails. Until I got one that stated I had an invoice!!! They charged me for an annual weed service. In a couple of the emails they did give me a chance to cancel. So my error was not investigating the emails and cancelling. I called them asking for a refund, which they are doing, but the funny thing is they can't just direct deposit a refund, I have to be mailed a check. So my refund is pending at this point. The staff member that I spoke with about the refund seemed indifferent and didn't seem to care about my negative experience either or lack of transparency on their part. So just a heads up to any new customers, they won't tell/ask you if you want annual service when you first request a service, they won't email you documents of terms of service. If the do have them they might be on the customer portal which I didn't have access to from the start and could never get the login to work. So be very clear on what you want and what you receive.
Tristen and Steven were awesome to work with today. Very professional and courteous. My yard looks amazing after the power raking! Thank you so much!!